CA Golf Carts – Warranty Policy

At CA Golf Carts, we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines what is covered, what is not covered, and how to make a warranty claim.

1. Company Information

Business Name: CA Golf Carts
Address: 373 Richardson Drive, Roanoke, VA 24019
Email: sales@cagolfcarts.com
Phone: +1 645 221 9252

2. Warranty Coverage for Golf Carts

All new golf carts purchased from CA Golf Carts include a 12-month limited warranty covering manufacturing defects in materials and workmanship.
This warranty applies only to the original purchaser and is non-transferable.

Covered Under Warranty:
• Defects in manufacturing
• Faulty components not caused by misuse
• Mechanical or electrical issues due to production errors

3. Warranty Coverage for Accessories

Accessories and small parts include a 30-day warranty against manufacturing defects.

4. What Is Not Covered

The warranty does not cover:
• Damage caused by accidents, misuse, abuse, or negligence
• Normal wear and tear (tires, brakes, bulbs, seats, etc.)
• Battery wear unless specified by manufacturer
• Damage from improper assembly, unauthorized repairs, or modifications
• Cosmetic damage that does not affect function
• Damage caused by weather, storage, or lack of maintenance

5. Customer Responsibilities

To maintain warranty eligibility, customers must:
• Operate the product according to manufacturer guidelines
• Perform regular maintenance
• Avoid unauthorized repairs or modifications
• Use recommended parts and accessories

6. Warranty Claim Process

To submit a warranty claim, contact us by email at sales@cagolfcarts.com with the following:
• Full name and contact details
• Order number or proof of purchase
• Clear photos or videos showing the issue
• Description of the problem

Our team will review your claim within 2–5 business days and provide instructions for repair, replacement, or parts shipment.

7. Repairs & Replacements

Depending on the issue, CA Golf Carts may:
• Provide replacement parts at no cost
• Offer repair instructions or local service options
• Request the defective part be returned (case-by-case)
• Replace the cart or accessory if the defect is severe and confirmed

Shipping fees for replacement parts may apply depending on the situation.

8. Warranty Limitations

The warranty is limited to the repair or replacement of defective components only.
CA Golf Carts is not responsible for:
• Rental or replacement vehicle costs
• Loss of use
• Transport or towing fees
• Incidental or consequential damages

9. Voiding the Warranty

The warranty may be void if:
• The product is used for commercial or rental purposes
• Damage results from misuse, racing, overloading, or unsafe operation
• Unauthorized modifications or repairs are performed
• Serial numbers or identifying labels are removed or altered

10. Contact Us for Warranty Support

For all warranty inquiries or assistance, contact:

CA Golf Carts
373 Richardson Drive, Roanoke, VA 24019
Email: sales@cagolfcarts.com
Phone: +1 645 221 9252